SHIPPING & RETURN
*Free shipping within 50 miles will only be applied to wood furniture made by BSF.
*5% local discount will only be applied for any pick up orders over $1,000 on wood furniture made by BSF.
*25% restocking fee will be applied for return or exchange an item (not applied for wood furniture made by BSF or any other manufactures).
* If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
* Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge and 25% restocking fee. Alternatively, if preferred, we will exchange the item.
* In the event you choose to arrange your own shipping, we'd palletize your product for a fee due to the nature of custom made items won't fit in standard pallets.
*Wood furniture made by BSF is non-returnable and non-refundable.
* Please note:
1. Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
3. The cost of returning the item to us is your responsibility.
4. Delivery charges are non-refundable.
5. Plumbing requirement: All plumbing must meet local plumbing codes. Because codes vary widely between jurisdictions, we cannot be held responsible for knowing all local plumbing codes. Therefore, it is the responsibility of the purchaser and/or the installer to be sure that all the backwash shampoo chairs and it's installation conform to local plumbing codes.